Project Innovators – Jenny McLaughlin, Heathrow

Resetting projects in a better way for a post-COVID world means capitalising on the best minds. Cognitive diversity, as explained by Matthew Syed in his book Rebel Ideas: The Power of Diverse Thinking, pays.  

In this episode, Project editor Emma De Vita discusses diversity and inclusion with Jenny McLaughlin, a project manager at Heathrow Airport, who is also its disability network lead. Jenny is innovative in the way she threads inclusivity through every part of the projects she manages. She says project managers are the best people to deliver change, and with true support from Heathrow’s executive team, she’s showing what diversity means for projects when you take it beyond a cursory tick-box exercise.

By asking difficult questions every step of the way, she and her team are creating a sense of belonging for everyone on a project. How is she doing it? And what lessons can she share with other project managers who are serious about making inclusion real? Listen to find out more.